Udon Thani car rental guide: deposit and insurance
Documents, deposits, cover and the key rules before pickup.
Start with the question on your mind, or read the full conditions below before confirming your car and paying our team.
Read the conditions01 / Before you book
Your pickup document checklist
Who can rent, which original documents to bring and what we cannot accept: everything to prepare before pickup day.
Read the guideRental essentialsPayments, deposits & cancellation
Booking payment, security deposit, how to pay, getting the deposit back, changing dates and cancelling: all the numbers on one page.
Read the guideRental essentialsMileage & permitted travel areas
Daily mileage, where you may drive, the 10 THB/km excess charge and the usage rules, by rental length.
Read the guideRental essentialsLittle extras for your journey
Child seats, boosters and a dashcam are free subject to availability. Ask when you book so we can have them ready.
Read the guideRental essentialsCompare the whole rental quote
Compare rental quotes fairly: what our price includes, what can change the total and the questions to ask every company.
Read the guideRental essentialsPickup & delivery, around your plans
Pickup and return points, delivery charges by rental length, opening hours and the after-hours fee in one table.
Read the guide02 / While you are away
Accidents & vehicle damage
What to do after an accident, who pays what, the excess and real example repair charges.
Read the guideRental essentialsRoadside help when you need it
If the car gives trouble on the road, call us 24 hours a day. We advise, arrange a technician, recovery or a replacement.
Read the guideRental essentialsReplacement vehicle support
If a problem makes the car unsafe or unusable we arrange a replacement according to availability; in Udon Thani city during working hours it is free.
Read the guideRental essentialsMaintenance during a longer rental
Every car is serviced on schedule, and for long rentals we arrange a service time that does not disturb your plans.
Read the guideRental essentialsStay connected on the road
Our cars have no in-car Wi-Fi: use your own SIM or eSIM, with CarPlay / Android Auto for navigation in every car.
Read the guideRental essentialsThailand journeys, without crossing the border
Every rental car stays in Thailand. Taking a car into Laos, Cambodia or Myanmar is not possible.
Read the guide03 / Return & support
A smooth return, step by step
How to return the car: timing, fuel, the free wash, the charges to know about and getting your deposit back.
Read the guideRental essentialsA fresh car during your stay
A free water wash at our office before you return the car, and washes during longer rentals by arrangement.
Read the guideRental essentialsIf something is not right
If the car or service is not what was agreed, tell us at once. We work to fix it during your trip and we want to hear from you.
Read the guideRental conditions at a glance
A summary of our rental conditions. Confirm the details for your car and itinerary with our team before you rent.
Renters and documents
Renters and all drivers must be at least 25. Up to two named drivers are permitted. Bring your original Thai ID or passport and valid driving licence; photos and copies are not accepted.
Foreign licences must be valid for driving in Thailand. Company policy requests an IDP for non-English licences, but English wording alone does not establish legal eligibility. Check with your licensing authority before travel.
Booking payments, deposits and cancellation
After staff confirm the details, a booking payment normally of 500–5,000 ฿ may be requested and credited towards the rental. The remaining rent and cash security deposit are paid at pickup.
- Economy cars, sedans, family cars, SUVs and pickups (except Fortuner / Pajero Sport): 5,000 ฿ security deposit.
- Fortuner / Pajero Sport: 10,000 ฿.
- Motorhome: 25,000 ฿, ask staff about the pickup camper.
The deposit is returned after inspection if no further charges apply. If dirt, rain or darkness prevents inspection, a transfer may follow within 24–72 hours.
The booking payment is non-refundable for cancellation, no-show or early return. Check the terms before you pay.
- Payment is in cash. Card payment is only possible when agreed in your booking: minimum 4,000 ฿, with a 3% processing fee.
- Dates and times can be changed if you tell us at least 3 days in advance.
- A rental can be moved within 1 week if the car is available; the rental length must stay the same or be longer.
- No refund for early return of the car, under any circumstances.
Rental time, fuel and charges
A rental day is 24 hours. A 30-minute return grace period applies; beyond it, another full day is charged. Fuel is full-to-full. Costs caused by incorrect fuel are the renter’s responsibility.
- Special cleaning: 200–500 ฿ as applicable.
- Smoking or smoke odour: 2,000 ฿.
- Lost keys: replacement cost plus 500 ฿.
- Fines, tolls and parking: actual cost plus 200 ฿ administration.
Mileage and permitted travel
| Rental length | Mileage | Area |
|---|---|---|
| 1–7 days | 200 km/day | Udon Thani, Nong Bua Lamphu, Loei, Nong Khai, Sakon Nakhon, Nakhon Phanom, Khon Kaen |
| 8–19 days | 200 km/day | Northeast Thailand |
| 20–29 days | 250 km/day | Northeast and Central Thailand |
| 30+ days | Unlimited | Within Thailand, subject to terms |
Excess mileage is 10 ฿/km. Cross-border travel, subletting, off-road or rough-terrain use and driving through floods are prohibited.
Delivery and optional equipment
Office and Udon Thani Airport: complimentary by arrangement. City hotels, stations and homes: 300 ฿ for 1–3 day rentals; complimentary from 4 days subject to conditions. Ask for a quote outside the city.
Free dashcam when booked in advance. Every car has Bluetooth, Apple CarPlay / Android Auto, a reversing camera and parking sensors. Child seats and boosters: ask about availability and any charge in advance. Arrange special handover times 12–24 hours ahead.
Insurance in short
CDW is included in the rent. For covered damage the renter pays an excess of up to 10,000 THB (economy cars and sedans) or 15,000 THB (SUVs, 7-seaters and pickups). Add SCDW at 250 THB/day (economy and sedans) or 350 THB/day (other cars) to reduce or waive the excess when conditions are met. Insurance does not cover off-road use, flooding, and some tyre, glass and suspension damage.
If there is an accident or breakdown
- Turn on the hazard lights, stop somewhere safe and photograph the damage and scene
- Call 099-114-1146 or LINE @udoncarrent, 24 hours a day
- Follow the instructions of our team, the insurer and the police; do not repair or move the car unless it is needed for safety
- Keep the claim form, documents and every receipt
Care during your rental
- 24-hour roadside help: technician advice, recovery and replacement by area
- Replacement car: free in the city during working hours if not caused by misuse
- Maintenance on long rentals
- Free pre-return wash (within 60 minutes)
- Child seats, boosters and dashcam, free subject to availability
What can add to the total
Optional SCDW, weekend surcharge +300 THB/day on 1–2 day rentals that include a Friday, Saturday or Sunday, hotel/city delivery 350 THB each way (rentals of 1–4 days), after-hours fee 500 THB after 20:30, over-70 renter surcharge +35%. The booking system shows the final total before you confirm. See the full table
Choose your dates.
We’ll help with the car.
See cars and rates for your dates. Our team confirms the details before you travel.
Know your travel dates?
See available cars and rates, then choose what fits your trip.
Our team confirms the car and price before booking.