Car Rental Terms & Conditions
Important information before renting a car with Udon Car Rent. This guide explains renter requirements, original documents, deposit, insurance, mileage, pickup and return, and emergency procedures in clear English.
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Renter requirements
- The renter and every registered driver must be at least 25 years old.
- Every driver must hold a valid, unexpired driving license.
- If the driving license is not in English, an International Driving Permit (IDP) should be presented together with the license.
- Maximum 2 registered drivers per car. All drivers must be listed in the rental agreement.
Required documents
Please bring the original documents on pickup day. Photos, copies, screenshots, or images on a mobile phone are not accepted.
- Passport or Thai ID card
- Driving license, valid, readable, not damaged, and not expired
If the original documents cannot be shown on pickup day, the rental cannot proceed and the company reserves the right to cancel the booking according to the rental policy.
Pickup, return, fuel & mileage
Rental time calculation
- 1 rental day = 24 hours from the pickup time.
- 30-minute grace period. If the delay exceeds 30 minutes, 1 full extra day will be charged.
Fuel policy
- The car is delivered with a full tank. Please return it with a full tank.
- If the wrong fuel type is used, the renter is responsible for all actual costs, including towing and fuel-system cleaning if required.
Mileage
Mileage allowance follows the travel area and rental-period table below.
Important: If the mileage limit is exceeded, an additional charge of 10 THB per kilometer applies only to the exceeded distance.
Insurance CDW / SCDW
The rental price includes first-class insurance with CDW.
- In case of an accident covered by the policy, the renter is responsible for the excess/deductible of 3,000–10,000 THB, depending on the vehicle type and company policy.
- Optional SCDW (No Deduct) can be added at 250 THB/day to reduce or waive the excess when the incident meets the insurance and company conditions.
- Insurance does not cover all cases, such as misuse, off-road driving, flood/water damage, certain tire/wheel/suspension/glass damage, personal belongings, or unauthorized drivers.
Read more about CDW / SCDW coverage
Simple explanation
- CDW (Collision Damage Waiver): included in the rental price. It limits the renter's liability for covered vehicle damage, but the renter still pays the excess/deductible.
- SCDW (No Deduct): optional extra cover at 250 THB/day to reduce or waive the excess when the incident qualifies under the insurance and company policy.
When is the excess payable?
- When a covered accident causes damage to the rental car.
- Normal excess/deductible is 3,000–10,000 THB, depending on vehicle type and company policy.
- If SCDW is purchased and the incident qualifies, the excess may be reduced or waived.
Examples of non-covered cases
- Off-road use, dirt roads, flooded roads, racing, reckless driving, or driving through deep water.
- Damage to tires, wheels, underbody, suspension, or glass in some cases, depending on the insurance policy.
- Personal belongings inside the vehicle.
- Unauthorized driver, expired license, drunk driving, drug use, or failure to follow accident-reporting procedures.
| Situation | SCDW? | Typical renter responsibility* |
|---|---|---|
| Accident with another party, proper documents | Yes | May be 0 THB if conditions are met |
| Accident with another party, proper documents | No | 3,000–10,000 THB excess |
| Single-vehicle damage such as curb or pole | Yes | Depends on SCDW conditions |
| Tire burst or bent wheel from pothole | Yes/No | Usually not covered; actual cost |
| Driving through flood water causing engine damage | Yes/No | Not covered; actual cost |
*Examples are for general understanding only. Actual responsibility follows the insurance policy, rental agreement, and company policy.
Accidents & emergencies
- Stay calm, turn on hazard lights, and stop in a safe place.
- Take photos of the damage, road, surrounding area, and all involved vehicles.
- Contact us immediately at 099-114-1146 or LINE @udoncarrent.
- Wait for instructions from our team, insurance company, and/or police if required.
- Do not repair or move the car yourself unless necessary for safety.
Optional equipment
Optional equipment may be available free of charge. Please request it in advance when making a booking.
- Child seat / booster seat
- Dashcam, subject to availability
Fees and penalties
| Item | Rate | Note |
|---|---|---|
| Late return | 30-minute grace period; over 30 minutes = 1 full day | Calculated from the agreed return time |
| Heavy dirt / special cleaning | Actual cost, usually 200–500 THB | Applies when extra cleaning is needed |
| Smoking smell / smoke in car | 2,000 THB | Interior cleaning and odor treatment |
| Lost key / damaged chip key | Actual replacement cost + 500 THB handling fee | Waiting time depends on service center |
| Traffic fines / tolls / parking fees | Actual amount + 200 THB handling fee | Any charges during rental are renter's responsibility |
| Wrong fuel type | Actual cost | May include towing and fuel-system cleaning |
Travel area & mileage limits
| Rental period | Maximum mileage | Allowed travel area |
|---|---|---|
| 1–7 days | 200 km/day | Udon Thani, Nong Bua Lamphu, Loei, Nong Khai, Sakon Nakhon, Nakhon Phanom, Khon Kaen |
| 8–19 days | 200 km/day | Northeastern Thailand only |
| 20–29 days | 250 km/day | Northeastern Thailand + Central Thailand |
| 30 days or more | Unlimited | Northeastern, Central, Northern, and Southern Thailand; unlimited mileage, no travel restrictions within Thailand |
Over-mileage: If the mileage limit is exceeded, an additional charge of 10 THB/km applies only to the exceeded distance.
Prohibited use
- The car must be used inside Thailand only.
- No sub-rental, lending, or transfer to a third party.
- No off-road use, dirt roads, rough roads, or flooded roads.
- No commercial passenger service, towing, racing, or overloaded use.
Payment and deposit
Booking deposit
A booking deposit is normally 500–1,000 THB to reserve the car and service queue. This amount is deducted from the rental price. The remaining balance is paid on pickup day.
Payment on pickup day
- Pay the rental balance + vehicle security deposit.
- The vehicle security deposit is accepted in cash only.
Security deposit by vehicle type
| Vehicle type | Security deposit |
|---|---|
| All sedan / city car models | 3,000 THB |
| Toyota Veloz / Mitsubishi Xpander / pickup trucks | 5,000 THB |
| Toyota Fortuner / Mitsubishi Pajero Sport / Hyundai H1 | 10,000 THB |
Deposit return
- If the car inspection is completed and there are no additional charges, the deposit is returned immediately in cash.
- If the car is very dirty, wet from rain, or too dark to inspect properly, the company may wash and inspect the car later, then transfer the deposit back within 24–72 hours if no additional charges apply.
Cancellation / no-show / early return
The booking deposit and/or rental fee is non-refundable in case of cancellation, no-show, failure to collect the car as scheduled, or early return.
Car delivery service
Pickup and return service is available at selected locations. Please book your location and time in advance.
| Pickup/return location | 1–3 days | 4–6 days | 7+ days |
|---|---|---|---|
| UdonCarRent.com office | Free | Free | Free |
| Udon Thani Airport | Free | Free | Free |
| Hotel / bus station / train station in Udon city | 300 THB | Free | Free |
| Private house / other location in Udon city | 300 THB | Free | Free |
| Outside Udon city district | Minimum 7-day rental | 30 THB/km/way | Free, subject to confirmation |
24-hour roadside support / breakdowns
- Emergency contact: 099-114-1146 or LINE @udoncarrent.
- For minor issues such as flat tire or weak battery, we will guide you to the nearest service point or send assistance when appropriate.
- If the car cannot be driven safely, we will coordinate towing and/or a replacement car depending on location and availability.
- Outside Udon city, additional costs may apply depending on distance and the cause of the issue.
Replacement car policy
- If a vehicle problem affects safety or normal use, the company will arrange a replacement car according to availability.
- Within Udon city, replacement support is normally free during working hours if the issue is not caused by renter misuse.
- Outside Udon city or in other provinces, additional distance-related costs may apply depending on the situation.
Maintenance policy
- Cars are regularly serviced according to schedule.
- If a service interval becomes due during a long rental, we will arrange a suitable time that causes minimum disruption to your plan.
- If you notice unusual sound, warning light, vibration, or any issue, please inform us immediately for safety.
Free pre-return wash
Customers may visit our office for a quick free water wash within 60 minutes before the scheduled return time. This helps us inspect the vehicle faster and return the deposit more smoothly.
If the car is very dirty, wet from rain, or cannot be inspected properly, we may need to wash and inspect it later. If no additional charges apply, the deposit will be returned within 24–72 hours.
Cross-border rental
Cross-border rental is not supported. Rental cars cannot be taken outside Thailand, including Laos, Cambodia, Myanmar, or any other country.
- Travel to other provinces within Thailand is allowed according to the travel area and mileage rules.
- If you need advice for cross-border travel, please contact us for alternative suggestions.
Frequently Asked Questions
Booking & payment
Do I need a credit card?
No. A credit card is not required. The vehicle security deposit is paid in cash according to the vehicle type.
How do I book a car?
Contact us by phone or LINE with your pickup date/time, return date/time, preferred vehicle, pickup location, and contact details. Our team will confirm availability.
How much is the booking deposit?
Normally 500–1,000 THB. It is deducted from the rental fee, and the balance is paid on pickup day.
Can I change the date or time?
Please contact us in advance. Changes depend on vehicle availability and may affect the rental price.
Is the booking deposit refundable?
No. The booking deposit is used to reserve the vehicle and service queue. It is non-refundable in case of cancellation, no-show, or early return.
Can I request a receipt or tax document?
Yes. Please inform us in advance and provide the required company or personal details for the document.
Pickup & return
Is Udon Thani Airport delivery free?
Udon Thani Airport pickup and return are available. Please confirm your flight time and meeting point in advance.
Can I pick up or return the car outside normal working hours?
It may be possible with advance appointment. Additional service charges may apply depending on time and location.
Can I pick up in one place and return in another?
Yes, in supported service areas. A one-way fee may apply depending on distance and location.
What happens if I return the car late?
There is a 30-minute grace period. If the delay exceeds 30 minutes, 1 full rental day will be charged.
What fuel should I use?
Please check the fuel label or ask our staff before refueling. If the wrong fuel is used, the renter is responsible for all actual costs.
Driving & usage
Can I add another driver?
Yes, up to 2 registered drivers per vehicle. Every driver must show original documents and be listed in the rental agreement.
Can I drive to other provinces?
Yes, according to the travel area and mileage rules. Over-mileage is charged at 10 THB/km for the exceeded distance only.
Can I drive to Northern or Southern Thailand?
For rentals of 30 days or more, travel within Northern and Southern Thailand is allowed under the stated travel area policy. Cars must remain inside Thailand.
Can I take the car to Laos or another country?
No. Cars cannot be taken outside Thailand under any circumstances.
Can I drive on dirt roads or off-road?
No. Dirt roads, off-road use, rough roads, and flooded roads are prohibited and may void insurance coverage.
Are pets allowed in the car?
Please inform us in advance. The renter must keep the car clean. Extra cleaning charges may apply for stains, hair, or odor.
Is smoking allowed?
No. Smoking is not allowed. If smoke smell is found, a cleaning and odor-removal fee of 2,000 THB applies.
Insurance & emergency
What is the difference between CDW and SCDW?
CDW is included and limits liability for covered damage, but the renter may still pay the excess. SCDW is optional and may reduce or waive the excess when conditions are met.
How much is the excess?
Normally 3,000–10,000 THB, depending on vehicle type and company policy.
Are tires, wheels, and glass covered?
These items are often not covered, depending on the insurance policy and cause of damage. Actual costs may apply.
Is flood or water damage covered?
No. Damage from driving through flooded roads or deep water is not covered. The renter is responsible for actual repair costs.
What should I do after an accident?
Stop safely, turn on hazard lights, take photos, contact us immediately, and follow the insurance/police procedure. Do not repair the car yourself.
Will I get a replacement car?
If the car cannot be safely used and the issue qualifies under our policy, we will arrange a replacement car according to availability and location.
Other questions
Do you provide child seats?
Child seats or booster seats may be provided free of charge, subject to availability. Please request in advance.
What if I leave something in the car?
Please contact us immediately with details. We will check the vehicle and assist with return arrangements.
Who pays traffic fines, tolls, or parking fees?
The renter is responsible for all fines, tolls, and parking fees incurred during the rental period, plus any handling fee stated in the policy.
Can I wash the car before returning it?
Yes. You may visit our office for a quick free water wash within 60 minutes before the scheduled return time.
What if the car is too dirty or wet to inspect?
We may wash and inspect it later. If no additional charges apply, the deposit will be returned within 24–72 hours.