When to contact us
If a problem affects safety or prevents you from continuing, contact staff immediately. Include your location, passenger count and luggage needs so we can assess a suitable option.
Vehicle and timing
Replacement vehicles are subject to availability. The model, colour and equipment may differ. Staff will explain the available option and expected handover time; the same model cannot be assumed to be available in every location.
Location and charges
A replacement car in Udon Thani city during working hours is free of charge, subject to conditions. Out-of-area or urgent arrangements depend on the circumstances, cause and distance. Confirm the arrangement with staff before dispatch.
Confirm the conditions for your car and travel dates before paying. The applicable rental agreement and policy govern your rental.