Car rental FAQ

Send a request on the website, or call 099-114-1146 or message LINE @udoncarrent with your pickup and return date and time, preferred car, places and contact details. Our team confirms availability and the price, normally within 30 minutes to 3 hours during opening hours.

Normally 500–5,000 THB to confirm the booking. It is credited towards your rent and the balance is paid on pickup day.

No. The security deposit is paid in cash by vehicle type and the rent in cash on pickup day. Card payment is possible when agreed in your booking: minimum 4,000 THB, 3% fee.

Yes. Please ask in advance and have the name, address and tax ID ready.

No. It secures the car and our queue, so it is not returned for cancellation, no-show or early return. You can move your dates within the conditions (3 days’ notice, within 1 week, car available).

Yes, with at least 3 days’ notice, and a rental can be moved within 1 week if a car is free and the length stays the same or longer. The rent follows the rate for the new dates.

Yes, until 20:30. Meet us at parking A3 opposite Door 1 and share your flight in advance. After 20:30 a 500 THB after-hours fee applies (not charged on rentals of 3 days or more).

We are open every day 07:00–21:00, and you can call 099-114-1146 for emergencies 24 hours a day.

Yes, with 12–24 hours’ notice and possibly a charge; from 20:30 to 21:00 it is 500 THB each time.

Yes in the service area. The delivery charge follows each point; see the table on the delivery page.

There is a 30-minute grace period. Beyond that, 1 full rental day is charged.

Check the fuel-flap label or ask staff before refuelling. If the wrong fuel is used the renter pays all actual costs.

We may wash and inspect it later and transfer the deposit back within 24–72 hours if no additional charges apply.

Yes, up to 2 drivers per car. Each must show original documents and be named in the agreement.

Renters and drivers must be 25 or older. For a renter over 65 on pickup day the booking system adds 35% of the rental fee and shows the amount before you confirm.

Yes, within the mileage and area table. Excess mileage is 10 THB/km for the excess only.

Yes on rentals of 30 days or more, with no restriction inside Thailand.

No, under any circumstances. The car must stay in Thailand.

No, and it may void insurance cover.

No. If smoke odour is found, a cleaning and odour-removal fee of 2,000 THB applies.

Yes if you tell us in advance and keep the car clean. Extra cleaning may be charged for stains, hair or odour.

CDW is included and limits liability for covered damage, but the renter pays the excess. SCDW is optional at 250 THB/day (economy and sedans) or 350 THB/day (other cars) and reduces or waives the excess when conditions are met.

Up to 10,000 THB (economy cars and sedans), 15,000 THB (SUVs, 7-seaters, pickups) and 100,000 THB (motorhome) per damaged area or incident.

Often not, depending on the policy and cause; the renter may pay the actual cost.

No. The renter pays the actual repair cost. Do not drive through flood water.

Stop safely, switch on the hazard lights, take photos, call 099-114-1146 or LINE @udoncarrent immediately and follow instructions. Do not repair the car yourself.

If it affects safety or use and qualifies, we arrange a replacement according to availability; in the city during working hours it is free.

Yes, free subject to availability. Please request when booking.

Contact us immediately with the details and when you think you left it. We will check and arrange its return.

The renter pays everything incurred during the rental, at actual cost plus a 200 THB handling fee.

Yes, for rentals of 1–2 days that include a Friday, Saturday or Sunday: +300 THB per day, not charged on rentals of 3 days or more. The booking system shows it before you confirm.

Yes. Visit our office for a free water wash within 60 minutes before the return time.