Tell us promptly
If the car or service differs from the agreed arrangement, contact staff promptly with your reference, pickup date and a description. Include photos when safe. Early contact helps us assess and resolve the issue during your trip.
We assess the appropriate resolution
Staff will consider a remedy, replacement vehicle or refund according to the issue and agreed terms. Ask for the resolution in writing. Submitting a complaint does not automatically approve a refund.
Cancellation is a separate matter
Booking payments for cancellation, no-show or early return are governed by our booking conditions. Read those terms before paying and ask staff to clarify anything before confirmation.
Confirm the conditions for your car and travel dates before paying. The applicable rental agreement and policy govern your rental.